Store Policies

LOCKDOWN MEASURES AS OF JUNE 12TH/2021

 

SALES:

Effective June 12th with the changed regulations of the Ontario Government we will be allowing customers to enter the store.

We will be maintaining a Locked Door policy with a max of 5 persons in store at a time. Families with small children will be allowed to enter as a group however they must stay together at all times.
We will be asking that ONLY shoppers enter the store to keep traffic effectively moving and prevent line ups outside.
Face masks will be mandatory and hand sanitizer will be in store and encouraged to be used prior to handling items in store. If you do not feel well for ANY reasons please do not enter the store and seek medical attention. The Cyclery reserves the right to refuse admittance if a person is showing signs of illness.
 

SERVICE:

Our Bike and Ski service will be operating as per normal. Any consumers having on the spot or immediate service work done will be asked to wait outside until the service is finished.

Online orders and curbside pick up will remain as per normal and is encouraged to minimize in store traffic.

You can as well contact the service dept via email: [email protected]

 

LOCKDOWN MEASURES APRIL 8TH TO JUNE 14TH 2021

 

SALES:

Sales will ONLY be conducted via online purchases, email or phone orders. There will be absolutely NO at door sales or consultations conducted for any reason.

 

SERVICE:

Service will be conducting tune-ups as per normal. Bikes / parts will be taken at the door with a contact information and Techs will call you to discuss service needs. PLEASE attach your contact information to whatever you are dropping off.

Techs will NOT be doing front door consultations or service discussions.

You can as well contact the service dept via email: [email protected]